Q:Can i dye/bleach/restyle the hair?
A:Yes, the hair is 100% human hair, it can be dyed and bleached, but we do not suggest dye it yourself, unprofessional operation may damage the hair, please go to a stylist to dyed it or order colored hair from us directly. You can use hair straightener, hair curler to restyle the hair, but you had better not do it too often because the heat will make the hair easily dry and tangling. Much too high temperature will burn the hair.
Q:Why is there smell?
A:Factory wash the hair with warm water and shampoo, and we also put some hair oil on it to protect the hair from being dry. Most people like the smell, if you don't like it, I am really sorry about that. After co-washing the hair with good shampoo and hair conditioner, the smell will be gone.
Q:Why is the hair a little shedding and tangling?
A:The hair can get tangle easily because of dryness, dirt, salt water and so on. Please make sure to comb the hair correctly every day when use it. Wide-tooth comb is highly recommend. Comb the hair end first, then the middle to the end, and then from the top to the end. Please also make sure to wash the hair with hair shampoo and conditioner at least twice a week. All human hair sheds a little even our own hair. Comb the hair correctly and take good care of it, this problem will be gone.
Q:Why the hair did not hold the curl well?
A:The hair is 100% human hair, and the curls were shaped by high temperatures team WITHOUT any chemicals, which is good to our healthy. It's easy to restyle or curl the hair. About this problem, your understanding will be much appreciated.
Q: How long will it take to receive my order?
A: Normally the package can be delivered with 3-5days, The length of time in which you receive your order will depend on many factors such as the shipping method as well as the location of the shipping address.
Once your order has shipped, you will receive a tracking number by email, enabling you to track your order.
Q:I can't track my order using the tracking number provided. What can I do?
A:If you can't track your order using the tracking number provided:
1. Please contact the supplier to confirm whether they have provided you with the correct tracking number. Please also check if they have changed the shipping information. You can contact the supplier using our instant messenger tool, chat with us or click contact us to send us messages.
2. Please contact the shipping company to confirm if the order was dispatched. Sometimes shipping companies take 1-2 days to update new delivery information on their website.